FAQ 

​How Do I Place An Order?​

You can choose the colour and gazebo you prefer and add it to your cart or you can click the buy now button to take to you to the checkout. 

You can go to your cart after finishing from shopping on the site and and then to check out. 

In Checkout out you can see the item you want and the options you chose towards your order and still can amend any errors. 

You need then to enter your shipping details and then continue to delivery method by choosing the delivery options available to you. Then next step by entering your payment details and choosing your payment options. 

Lastly, a confirmation page will appear which confirms your order and an email will also be sent to you for your reference.

Payment & Shipping

We accept major payment methods.

Major Credit Card Payments and PayPal. 

We offer Shipping options that you can choose during the delivery method in the checkout. 

We offer 24 Hour and 48 Hour service. We send large items via Courier and your contact number is mandatory for courier purposes.

If you preferred and chose the collection service for your order, you will need to contact the number shown with the contact address. 

YOU CANNOT COME TO THIS ADDRESS WITHOUT AN APPOINTMENT. 

YOU NEED TO CALL BEFORE COMING TO ARRANGE APPOINTMENT.



Secure Ordering & Payment Options

We offer a secure SSL security while ordering. Any data shown will be protected and will not pass to third party

We accept major payment methods.

Major Credit Card Payments and PayPal. 

We offer Shipping options that you can choose during the delivery method in the checkout. 

We offer 24 Hour and 48 Hour service. We send large items via Courier and your contact number is mandatory for courier purposes.

Returns & Refunds

Return is accepted for full refunds within 14 day from receiving your purchase. Buy with confidant as if you don't like it, return it for full refund. 

If you received the item damaged, faulty or not as describe,  please contact us to send you a return label to return it for full refund. 

Partial return is not accepted, you must return the all item sent to you. 

Our Return and Refund policy is applied and is accepted on a specific basis. 

We do not  accept returns for refund upon item being mis-used.

 

 

Thank you for shopping with us !